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Sometimes we get emails on board-list@gnome.org that should be handled by someone else, as in the past the board was often mentioned as the first point of contact for the GNOME Foundation.

If the email should be handled by someone else then we should redirect it in a timely fashion. If the email is something that we need to discuss in a meeting, then we should also give a prompt reply acknowledging receipt and letting them know that we will discuss the issue in the next board meeting.

This is not an official policy of the GNOME Foundation. It is a guideline that board members can use when responding to email.

Guideline

When receiving an inquiry on board-list@gnome.org:

Pre-written responses

Discuss in next board meeting

Hi <NAME>,

Thank you for your message! This is something we'll need to discuss in our next board meeting, which is on <DATE>. We'll get back to you as soon as possible after we make a decision. Should you not hear anything by <DATE + 3>, please follow up.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

General redirect

Hi <NAME>,

Thank you for your message! We're happy to help you find the right person to direct it to. Please contact <CONTACT PERSON>, who normally handles <THING>, at <EMAIL>.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

Redirect to info@gnome.org

Hi <NAME>,

Thank you for your message! This is a request that should go directly to the GNOME Foundation. Please contact info@gnome.org.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

Redirect to director@gnome.org

Hi <NAME>,

Thank you for your message! This is a matter that needs to be handled by the GNOME Foundation's executive director, Neil McGovern. Please contact him at director@gnome.org.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

Request for trademark licensing

Hi <NAME>,

Thank you for your message! Questions about licensing the GNOME Foundation's trademarks are normally not handled by the board of directors. Please contact licensing@gnome.org.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

Request for sponsorship / engagement

Hi <NAME>,

Thank you for your message. Support for events is normally handled by the GNOME Foundation's engagement team rather than the board of directors. Please contact them at engagement-list@gnome.org.

We wish you luck with your event!

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

Request for software licensing

Hi <NAME>,

Thank you for your message; I'm afraid we can't help you in this case. The GNOME Foundation is not the copyright holder of <SOFTWARE> and so the board of directors cannot speak on their behalf. I suggest you contact <IRC CHANNEL OR MAILING LIST> to discuss your question with the copyright holders. Please note, this is not legal advice.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors

Request to make some change in GNOME

Hi <NAME>,

Thank you for your message; I'm afraid we can't help you in this case. The GNOME Foundation board of directors cannot make technical decisions for the GNOME project. That is up to the GNOME contributors themselves. I suggest you contact <IRC CHANNEL OR MAILING LIST> to discuss these suggestions.

Best regards,
<YOUR NAME>
GNOME Foundation, Board of Directors


2024-10-23 11:07